Cancellation Policy

 Cancellation Policy

We understand that circumstances may arise that require you to cancel an order.  We strive to provide the best service possible and have established the following cancellation policy:

  1. Order Cancellation Period: You may cancel an order within 24 hours of placing it.  After this period, the order will be processed and cannot be cancelled.
  2. Cancellation Process: To cancel an order, please contact our customer support team via email, romelaskinandhair@gmail.com.  A full refund will be issued to the original payment method used for the purchase.
  3. While we do not offer refunds, we gladly welcome exchanges if all terms and conditions are met. Remember, all orders must be returned in the original packaging to ensure a seamless exchange. 
  4. Don’t miss out on the opportunity to make returns or exchanges within 72 hours of recorded receipt. Exchanges are available for products of an equal value products with a lesser value, customers will be offered store credit. 
  5. Returns and Exchanges: Due to the nature of our products, refunds are prohibited and all sales are final.  Customers will be responsible for the shipping and handling costs of their return/exchange; therefore, we strongly advise sending parcels through a tracked courier service, we will not liable for any lost items.

*Customized orders will not be returned or exchanged under any circumstances.

 

  1. Shipping and Handling Fees: If your order has already been shipped shipping and handling fees may not be refundable.
  2. Returns Policy: If you receive an order and wish to return it, please refer to our Returns Policy for further instructions.
  3. Errors or Defective Products: If you receive an incorrect or defective product, please contact us immediately.  We will work to rectify the issue in a timely manner.
  4. Refunds Processing Time: Refunds for cancelled orders will be processed within 72 hours.

 

By placing an order with us, you acknowledge that you have read and agree to abide by our cancellation policy.

 

We appreciate your business and are here to assist you.  If you have any questions or concerns, please do not hesitate to contact our customer support team.